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Negotiation Room Office 2
Whatever situations you are facing, you will never be alone, we are always by your side, hand in hand. This is the eternal belief for all our employees. Keeping this belief in mind, Soundboss has constructed a professional service team with high efficiency and quality, which works all the way in the process of pre-sale service, under-sale service and post-sale service.
In the stage of construction and design, we understand and analyze the practical demand from the clients via friendly dialog. We will make relevant surveys on the issues related to their LED display project, to obtain the information about location, wall structure, gravity bearing, environment brightness, visual angle, power supply, wiring etc.
Under sale service:
We start full production once the order and its relevant details are confirmed, we take deliberate care of raw material and component sourcing with high standard QC inspection, when the production is closed we come to the final test before delivery, such as vibration test, water proof test and so on. We can get your personnel trained in our factory, we also offer remote assistance to your on-site installation, or even send our technician to the target spot under your invitation to help with the installation, daily maintenance and trouble shooting…
We promise a 24 months warranty for all our products since the cargo arrives at the port of discharge, we will be responsible for repairing and exchanging the malfunction parts, with the transport cost from seller to the customers paid by us. After 2 years we still take the repairing free of charge, but the customers should afford the two way transport.